Frequently Asked Questions
Everything you need to know about your Lulu Guinness order and more.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 28-day return period from the date of receipt. Items must be returned in their original packaging, unused, and with all security tags still attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at the checkout stage.
How should I care for my Lulu Guinness handbag?
To maintain the quality of your bag, we recommend avoiding prolonged exposure to direct sunlight and moisture. Store your item in its protective dust bag when not in use and clean with a soft, dry cloth.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing.
Are your products covered by a warranty?
All Lulu Guinness products come with a 12-month warranty against manufacturing defects. If you believe your item has a fault, please contact our customer care team with your proof of purchase.